Contact us
Contact Form
For questions, support or general information please do not hesitate to contact the FXFlat Team 24h.
Callback Service
Arrange a callback and we will call you back. Please just give us the preferred time and an employee will contact you as requested.
Events
FXFlat represents itsef on all important exhibitions and events. Additionally a large offer of webinars and seminars also in your area.
Directions
The FXFlat head office is located close to the Düsseldorf Airport and can be reached easily and fast on national and international scale.
If you are interested in one of the services offered by FXFlat, if you have questions or suggestions or just looking for assistance with the account opening, please do not hesitate to contact us.
You can reach us Monday - Friday 24hrs by phone and/or LIVE Chat. E-Mail: service (at) fxflat.com
FXFlat Service Phone numbers for CFD Account Clients
| Country | Direct Dial | Availability Times CET |
|---|---|---|
| Germany Toll free service hotline | 0800 03 93 52 8 | Monday - Friday 24 hours |
| International Toll free service hotline | 0080 000 39 35 28 | Monday - Friday 24 hours |
| Germany Telephone switchboard | +49 2102 100 49 400 | Monday - Friday 24 hours |
| Germany Fax | +49 2102 100 49 490 | Monday - Friday 24 hours |
IB Phone numbers for telephone orders for Brokerage Account Clients
| Country | Direct Dial | Availability Times CET |
|---|---|---|
| Swiss UK | +41 4172 6950 0 +44 2077 1056 95 | Monday - Friday 09:00 a.m. - 06:00 p.m. |
| USA | +1 3125 4269 01 | Monday - Saturday 02:00 p.m. - 02:00 a.m. |
| Hongkong | +852 2156 7907 | Monday - Friday 02:00 a.m. - 11:00 a.m. |
In principle, orders can only be placed online.
In case of technical problems that prevent access to these trading platforms, open positions can be closed by telephone as market orders via Interactive Brokers. New positions cannot be opened by telephone.
Please have your security questions and answers and your U-account number ready!
Please note that you reach the English-speaking trading department of Interactive Brokers with the listed telephone numbers!
Complaint Management at FXFlat Bank
The FXFlat Bank applies great value to an extraordinary good service and the satisfaction of its clients. Should there however be a reason to complain for you, we will try to find a solution together.
You may either use the form below or a contact form in order to send a complaint
Our complaint management will review the inquiry and – if possible - answer you within the next 7 business days. Should there be a delay, you will receive a short reply, stating the reason of the delay and the expected review time period.
Please provide us with the following information: The account number and a precise description of the reason of the complaint and the exact time when the reason of the complaint has been noted first.
Also you may create a complaint at the:
European Platform for Online-Dispute Resolution
The European Commission provides a platform for the Online-Dispute Resolution, which you may use under https://ec.europa.eu/consumers/odr/. An overview of the dispute resoluters accepted by Germany can be found in the stated link.
BaFin - Bundesanstalt für Finanzaufsicht
Graurheindorfer Str. 108
53117 Bonn
and
Marie-Curie-Str. 24-28
60439 Frankfurt
Please also note:
There will be no participation in a dispute resolution procedure before a consumer arbitration board.
FXFlat is not obliged to participate in a dispute resolution procedure before a consumer arbitration board and is not prepared to do so in principle.
Clients from Switzerland can contact the following arbitration board:
Financial Services Ombudsman Association (OFD)
Bleicherweg 10
8002 Zürich